Shipping and Delivery Policy

At Sigma Store, we are committed to delivering your orders as quickly as possible and with the best available service within the Hashemite Kingdom of Jordan.

Delivery Time:

Orders are delivered within 1 to 4 business days from the order confirmation date.

Fridays and Saturdays are not considered official business days.

Delivery Area:

Delivery is available within Jordan only.

Shipping Fees:

Shipping fees are calculated upon order completion.

Free shipping may be offered during specific promotional campaigns announced in-store.

Important Notes:

Please ensure the accuracy of your address and phone number to avoid any delays.

Delivery will be attempted only once.

If delivery fails for any reason, the order will be canceled and the payment (if applicable) will be refunded according to store procedures.

Cancellation Policy: Once an order is confirmed and placed, it cannot be canceled.

Please verify the ordered products and order details before completing your purchase.

3. Return and Exchange Policy

Return and Exchange Policy

We are committed to your satisfaction, but within clear conditions that maintain product quality:

Exchange:

Exchanges are accepted in the following cases:
A damaged product arrives
A product different from the order is received
Report must be submitted within 48 hours of receiving the order.

Return:

A product can be returned if:
It is unused
It is in its original condition
It is in its original packaging
It must be returned within 48 hours of receipt.

Important Conditions:

❗ Products cannot be returned or exchanged after being opened or used (as they are consumable goods).

The customer is responsible for return shipping costs unless the error is on the part of the store.

Terms and Conditions

By using this store, you agree to the following terms:

All orders are subject to product availability.

Prices displayed are for the end consumer.

All prices include 16% sales tax.

The store reserves the right to modify prices or offers at any time without prior notice.

Product images are for illustrative purposes only; slight variations in appearance or packaging may occur. The customer is responsible for entering accurate information when placing an order.

The store reserves the right to cancel any order in case of suspected misuse or the presence of incorrect information.

The store also reserves the right to cancel any order resulting from a technical error in pricing or stock availability.

Payment:

We offer multiple payment options, such as:

Cash on Delivery

Electronic Payment

The store is not responsible for any problems arising from external payment systems.

Privacy Policy

Privacy Policy

At Sigma Store, we are committed to protecting our customers’ data and privacy.

Information We Collect:

Name
Phone Number
Delivery Address
Email (if available)

How We Use the Information:

To fulfill and deliver orders
To communicate with the customer regarding the order
To improve the user experience and services
Data Protection:
We do not sell or share customer data with any third party, except those involved in order fulfillment (such as shipping companies).

Notes:

Cookies may be used to enhance your browsing experience